VIA specialises in a custom designed and diverse range of Business Training programs with a clear focus on helping individuals and organisations achieve specific organisational outcomes Individuals gain measurable action plans and time lines to achieve results and with enhanced people behaviour skills.

Accelerated Skill Development Programs

These intensive skill development programs allow individuals and companies to maximise outcomes while minimising operational impacts. Programs can be customised to meet business and individual goals.

People Behaviour Development

• The Power of Communication
• Customer Relationship Management
• Building Customer and Supplier Relationships
• Outcome Focused Meetings
• High Performance Team Building
• Positive Leadership in the 21st Century
• Measuring Performance
• Covey’s 7 Habits for Effective Time Management
• Project Management
• Contract Management
• Continuous Improvement Techniques and Tools
• Voice of the Customer
• Call Centre Supervision
• Strategic Planning
• Cultural Diversity
• Constructive Conflict Resolution
• Problem Solving and Decision Making
• Value Added Negotiation Skills
• Superior Customer Service
• Professional Presentation
• Strategic Planning

Mining Safety and Risk Management

• Critical Mining Safe Work Practices(52 KB)
• RIIRIS301A Apply Risk Management Processes S1(122 KB)
• RIIOHS301A Conduct Safety and health Investigations S2(122 KB)
• RIICOM301A Communicate Information S3(122 KB)
• RIIRIS402A Carry out the Risk Management Processes – G2(75 KB)

Workplace and Personal Safety

• Managing Violence in the Workplace(86 KB)
• Personal Safety for Women
• Aggression Management
• Evaluations and Lockdown Procedures
• Critical Incident Management
• Crime Prevention through Environmental Design and Security Assessment (CTPED)(58 KB)
• NSW Incident/Accident Investigation Requirements(131 KB)